At Bharif | Online Shopping, we strive to provide a seamless and satisfactory shopping experience for our customers. This Refund Policy outlines the terms and conditions regarding refunds for products purchased through our platform. By using our services, you agree to comply with this policy.

1. Eligibility for Refunds:

1. Products may be eligible for a refund if they meet the following criteria:

• The product is defective, damaged, or not as described.
• The product is returned within the specified return period.
• The product is in its original condition, including all accessories, packaging, and tags.
• The product is not listed under non-refundable or final sale items.

2. Return Process:

1. To initiate a return, please contact our customer support team within the specified return period, providing the necessary details, such as order number, product information, and reason for return.
2. Our customer support team will guide you through the return process, including providing return instructions and addressing any queries or concerns you may have.
3. In the case of using another delivery services other than that we have on our platform, Please ensure that the product is securely packaged to prevent damage during transit. We recommend using a reputable shipping service with tracking capabilities.

3. Return Period:

1. The return period for eligible products is typically 24hr (1days) from the date of delivery. After this period, we may not accept returns unless explicitly stated otherwise.
2. Certain products, such as perishable goods, intimate apparel, or customized items, may have different return periods or may not be eligible for return. Please refer to the product description or contact our customer support for specific details.

4. Refund Process:

1. Once we receive the returned product and verify its eligibility for a refund, we will process the refund within a reasonable timeframe.
2. Refunds will be issued in the original form of payment used during the purchase. If the original payment method is unavailable or expired, we may issue the refund through an alternative method.
3. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution or payment provider.

5. Non-Refundable Items:

1. Certain items may be non-refundable or marked as final sale. These items will be clearly indicated on the product page or during the checkout process.
2. Non-refundable items may include, but are not limited to, digital downloads, gift cards, perishable goods, personalized or customized items, and items explicitly mentioned as non-refundable.

6. Return Shipping Costs:

1. If the return is due to a defect, damage, or an error on our part, we will bear the return shipping costs.
2. If the return is due to a change of mind or any other reason not attributable to us, you will be responsible for the return shipping costs.

7. Damaged or Defective Products:

1. In the case of receiving a damaged or defective product, please contact our customer support immediately. We may request supporting evidence, such as photographs or videos, to assess the issue and expedite the resolution process.
2. Depending on the circumstances, we may offer a replacement, repair, or refund for the damaged or defective product.

8. Dispute Resolution:

1. If you encounter any issues or disputes regarding refunds, we encourage you to contact our customer support team. We will make every effort to address your concerns and provide a satisfactory resolution.
2. In the event that a dispute cannot be resolved amicably, it shall be subject to the governing law and jurisdiction as outlined in our Terms and Conditions.

If you have any questions or require further clarification regarding our Refund Policy, please contact us at:

Bharif | Online Shopping

Address: Suite A2 Zahman House, Red Bricks First Gate, Gwarzo Road, Kano State, Nigeria

Email: support@bharif.com

Phone: +2347085244447  |  +2347085644448

Last Updated: 19th July, 2023