At Bharif | Online Shopping, we are committed to providing reliable and efficient delivery services to ensure the timely arrival of your purchased products. This Delivery Policy outlines the terms and conditions regarding delivery for products purchased through our platform. By using our services, you agree to comply with this policy.

1. Delivery Methods:

1. We offer local delivery services within Kano State, Nigeria. We currently do not provide international delivery.
2. Our delivery methods may include our in-house delivery team, Freelancers or trusted local courier services.

2. Delivery Destinations:

1. We currently offer delivery within Kano State, Nigeria. Please ensure that the delivery address provided during checkout is accurate and complete.
2. If you require delivery to a location outside our designated delivery area, please contact our customer support team to inquire about the possibility and associated costs.

3. Order Processing and Fulfillment:

1. Once you place an order on Bharif | Online Shopping, we will process and fulfill it within a reasonable timeframe. This includes verifying the order details, product availability, and payment authorization.
2. In some cases, order processing and fulfillment may be subject to delays due to factors beyond our control, such as high order volumes, product availability, or unforeseen circumstances. We appreciate your understanding in such situations.

4. Tracking and Order Status:

1. For local deliveries, we may provide tracking information on our website and our app.
2. If tracking information is provided, you can typically track your order through our website, our app or by contacting our customer support team.

5. Delivery Fees:

1. Delivery fees may apply to your order, and they will be calculated based on factors such as the delivery distance, order weight and type such as Fragile items etc.
2. The delivery fee will be clearly indicated during the checkout process before you confirm your order.

6. Delivery Attempts and Re-Delivery:

1. Our delivery personnel or courier services will attempt to deliver your package to the provided delivery address. If no one is available to receive the package, they may contact you to arrange an alternative delivery time.
2. In the event of unsuccessful delivery attempts, it is your responsibility to contact our customer support team or follow their instructions for re-delivery or package pickup. Failure to do so may result in additional fees for re-shipment.

7. Non-Delivery and Lost Packages:

1. In rare cases where a package is not delivered within the estimated timeframe or is deemed lost, please contact our customer support team. We will investigate the issue and take appropriate action to locate the package or arrange for a replacement or refund, depending on the circumstances.

8. Dispute Resolution:

1. If you encounter any issues or disputes regarding delivery, non-delivery, or lost packages, we encourage you to contact our customer support team. We will make every effort to address your concerns and provide a satisfactory resolution.
2. In the event that a dispute cannot be resolved amicably, it shall be subject to the governing law and jurisdiction as outlined in our Terms and Conditions.

If you have any questions or require further clarification regarding our Delivery Policy, please contact us at:

Bharif | Online Shopping

Address: Suite A2 Zahman House, Red Bricks First Gate, Gwarzo Road, Kano State, Nigeria

Email: support@bharif.com

Phone: +2347085244447  |  +2347085644448

Last Updated: 19th July, 2023.